Korkers Customer Service

About a year ago, I decided to fork over a chunk of change and purchase the Korkers KGB (Korkers Guide Boot). After the first use, I quickly realized that I was in love. I purchased an additional set of soles and would use the studded rubber for tailwaters, the vibram rubber for when I was on my Towee, and finally the felt when fishing the Smokies. After some use, I cracked one of the soles. I called up customer service, who in turn called a local fly shop and when I arrived there they just handed me the new soles. I thought that was pretty cool that I had new soles the day I broke them.

A month later, I realized the knob that holds the soles on the back of the boot was breaking! I quickly called up customer service and they shared my concern that the boots were already breaking. I was told that they had limited sizes left of the KGB, but they thought they could dig up a size 12 for me to replace my current size 12. I was also instructed that if I was interested in a different model altogether, I could exchange the KGBs for whatever model I wanted. I once again headed to a local fly shop and tried on the Korkers Whitehorse. I liked the way they felt, but there was one problem…I needed a size 13.

I called customer service again and told them that while I liked the Whitehorse, I would need a size 13 so it would make more sense to just send me the size 12 KGBs since I had already purchased different size 12 soles. This is where the service starts shining.

My box arrived from Korkers with not only size 13 Whitehorse boots, but all new soles in size 13. That was something that did not have to be done. I would recommend Korkers boots to anyone that wants versatility in a wading boot without actually owing multiple pairs.

 

-D

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